For many years, our loyal contractors asked us when we would create a certification program for residential contractors. Recognizing this demand in 2014, the Certified Contractor Program was created to further strengthen relationships between Malarkey Roofing Products and our customers. We created the program for contractors like Randy Andrews of The Great Southwest Roofing Company in Texas, who said, “I am appreciative and thankful that I have a shingle manufacturer that cares not only about their product quality, but truly cares about the customers as much as I do.”
Over the years, the program continues to evolve along with the reception from both contractors and homeowners.
“We are just entering our fifth year of being in business, but I have installed Malarkey roofs since the early 1990's,” said Ken Reid, South Peak Roofing & Exteriors in Canada. “This is why I have such confidence to sell the Legacy, and now the Vista, shingles. We are a small company that is steadily growing in business and reputation. Providing the best workmanship and service is our company goal. We have 100 percent customer satisfaction!”
In a letter from homeowner Evan Finer, he described his experience with one of our Certified Contractors. “I wouldn’t consider using another shingle, even though the competition was less expensive. [The Contractor] instilled such confidence in the value of using him, because he is a Malarkey certified contractor. He exceptionally characterized your product,” he said.
As the Contractor Services Manager, I am continually auditing our offering and seeking input from our Contractors. We have created a more formal program platform and implemented various business tools to provided value and to support our contractors. These tools include; a contractor finance program, marketing and branding store, support with website design/CRM management, and ongoing sales webinars.
Malarkey is dedicated to providing a superior shingle that is reliable and performs for our customers. It is with the Certified Residential Contractor program, that we share these expectations of quality workmanship with our contractors.
“Our promise as a contractor,” said McCann’s Roofing & Construction, Oklahoma, “is to build value into every project while delivering professional expertise, exceptional customer service and quality construction.”
“We provide satisfaction by offering great quality craftsmanship to the highest level and efficiently managing every job,” said Giron Construction, Oregon. “This is the reason why we stand behind all our work with a lifetime warranty on workmanship.”
The loyalty of our Certified Residential Contractors encourages us to offer resources with value to support their successful businesses. It also allows us to adapt and audit regarding our products. “We never stop learning and training,” said Sandra Tory of Tory Roofing & Waterproofing in Hawaii. “The market and economy is always changing and adapting, and to ensure a legacy company, you must learn to change and adapt”.
We know our contractors have many options when purchasing roofing products, and we appreciate that they continue to select Malarkey. More importantly, our contractors are the foundation of our program and appreciate their continued support.